Can BTX help me while I’m on the job site?
Yes, you can call a BTX team member for on-site technical support, troubleshooting or product information. Our office hours are from 8pm-5pm on Monday through Friday. You can reach us at (800) 422-8839.
Can BTX integrate into a third party control system?
BTX systems can be built to integrate via contact-closure, high-voltage relays and/or RS232/RS422.
What wiring is required for an AC-powered motor in a hardwire application?
The wiring instructions can vary for each project. To be certain you are wiring your systems correctly, call one of our team members and they will walk you through the appropriate steps.
How do I install a system in a building that’s already wired in parallel?
To install a system in an area that's wired in parallel, you need to use isolated relays.
Can BTX motors be run in parallel?
NO! BTX motors MUST be run with individual home-runs from the motor location to the control. If you have a motor wired in parallel, it's highly likely you will damage the motor and will need a replacement. Motors damaged from parallel wiring voids your warranty.
Can BTX integrate into a third party control system?
BTX systems can be built to integrate via contact-closure, high-voltage relays and/or RS232/RS422.
Does BTX make custom control boxes?
Yes, custom control boxes can be made for virtually any job. Contact one of our team members for availability and pricing.
How many Amps do your motors pull?
Drapery and vertical motors are 0.5 Amps each. Roller shade and lift/tilt motors are 2 Amps each.
Can BTX motors be hardwired or are they Plug & Play only?
BTX motors can be hardwired directly to a switch or any other control. We also offer plug & play controls that plug into the motor, then into a 110V outlet.
Does BTX Sell 220V motors?
Yes, 220V motors are available for both traversing and lift systems.