Who do I contact if my motorized window coverings stop working?

You should first contact the company that installed your system. If you can’t reach the company that you purchased the product from, then contact BTX Intelligent Fashion’s customer service team at 1-800-422-8839 or email us at btxwindow@btxinc.com. Our dedicated customer service team can put you in touch with a local BTX Partner that can either supply product or service to you.

admin2014-08-08T22:11:48+00:00July 17th, 2014|General Questions|

Home Owners

BTX only sells product to the trade. If you’re interested in BTX products, we recommend finding a partner in your area through our Where to Buy page. If there’s no Design Partner listed near you, contact our team to get you connected with a professional in our network.

Design Partners

BTX Intelligent Fashion Design Partners are a network of authorized professionals that promote and resell Intelligent Fashion products. While individual Design Partners come from various backgrounds, each Design Partner is specially chosen and exhibits superior knowledge in the windows covering industry on the basis of design, technical expertise, service, and support.

Design Partners make a commitment to train and ensure full understanding of the program in order to better serve the market as a whole. Partners gain value-adding benefits to help their business be more competitive in the window coverings market. A prominent benefit of our Partners, is access to the Coulisse Portfolio of luxury window coverings hardware and premium decorative fabrics.

Architects

At BTX we understand that large projects take special attention. For decades, we’ve worked closely with key people such as architects, purchasing agents, and general contractors to ensure the best possible solution to suit the project. Everything from pocket dimensions to complex wiring and control scenarios need to be mapped out for a smooth installation.

We love to work closely with architects to ensure we can provide the right CAD files, specifications, project guidance, and system and control layout specifically for your job.

In addition to technical support, our products give you large jobs a competitive edge. When considering products ADA or LEED-friendly, we offer many accessibility control options and efficiency/Greenguard certified textiles.

If you’re interested in our products, please add us to your Master Spec! Below you will find a link to the 3-part specs of our product range. If you require DWG files, please Contact Us for more information.

Hospitality / Commercial

In today’s competitive hospitality market, hotels and resorts around the world are looking to define their suites and guestrooms with innovative technology and distinctive style. BTX Intelligent Fashion is one of the preeminent luxury window coverings manufacturers serving many prestigious hotels and high profile projects around the world. With our complete automation for window coverings, curating the ultimate hotel experience for your guests is easy!

Our reputation for cutting-edge innovation, world-class design and personable customer service along with seamless execution are what set us apart. See below for a quick look at some of our projects:

Who do I contact if my motorized window coverings stop working?

Who do I contact if my motorized window coverings stop working?

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